Refund & Return Policy
Last Updated:
At WYZ Labs, we stand behind the quality and accuracy of every order we ship. If there is a problem with your order, our goal is to resolve it quickly and fairly.
30-Day Money-Back Guarantee
WYZ Labs offers a 30-day return period on eligible products.
Unopened and unused products may be returned within 30 calendar days of confirmed delivery for a refund of the product purchase price.
To qualify for a standard return, the product must:
- Remain unopened and unused
- Remain in its original packaging
- Have its original seal intact
- Be in substantially the same condition in which it was received
To begin a return, contact support@wyzlabs.com within 30 days of delivery.
Products should not be mailed back to WYZ Labs without first receiving return instructions.
Opened Products
Because WYZ Labs products are specialized laboratory research materials, ordinary change-of-mind returns cannot be accepted for products that have been opened, reconstituted, altered, used, or otherwise handled after opening.
However, an opened product may still qualify for a refund, replacement, or other appropriate resolution if there is a verified issue involving:
- A damaged product
- A defective product
- An incorrect product
- An incorrect quantity
- A missing item
- A material product-quality issue
- A material discrepancy involving the applicable Certificate of Analysis
- Another verified fulfillment error attributable to WYZ Labs
Damaged, Defective, Incorrect, or Missing Products
Please inspect your order after delivery.
If your order arrives damaged, defective, incomplete, or incorrect, contact support@wyzlabs.com within 7 calendar days of confirmed delivery.
Please include:
- Your full name
- Your order number
- A description of the issue
- The affected product
- Lot or batch number when applicable
- Clear photographs of the product and packaging when applicable
WYZ Labs may request additional information reasonably necessary to investigate the claim.
Once an issue has been verified, WYZ Labs may provide a replacement, refund, or other appropriate resolution at no additional cost to the customer.
If WYZ Labs requires an incorrectly shipped, damaged, or defective product to be returned, WYZ Labs will provide return instructions and cover reasonable return shipping costs.
Standard Returns
For eligible unopened products being returned for reasons other than an error by WYZ Labs or a verified product defect, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service when returning merchandise.
WYZ Labs is not responsible for return shipments that are lost before being received by WYZ Labs.
Refund Processing
Once an approved return has been received and inspected, WYZ Labs will generally process the refund within 5–10 business days.
Approved refunds will be returned to the original payment method whenever reasonably possible.
Financial institutions and payment providers may require additional time after a refund has been issued before the funds appear in the customer’s account.
Original shipping charges are generally non-refundable for voluntary returns unless the return results from an error by WYZ Labs, a defective product, or another circumstance requiring reimbursement.
Order Cancellations
Orders may be cancelled before shipment when fulfillment has not yet been completed.
If you need to cancel an order, contact support@wyzlabs.com as quickly as possible.
Once an order has shipped, cancellation is no longer available and the order will be handled according to this Refund & Return Policy.
Lost Packages
If carrier tracking indicates that your package has been lost in transit, contact support@wyzlabs.com.
WYZ Labs may initiate or assist with an investigation through the shipping carrier.
If a package is confirmed lost before successful delivery, WYZ Labs will provide an appropriate replacement or refund.
Claims involving shipments marked as successfully delivered by the shipping carrier may require additional investigation before a refund or replacement is approved.
Non-Returnable Situations
WYZ Labs may decline a return or refund when:
- More than 30 days have passed since delivery for a standard return
- A product has been opened or used and no verified product issue exists
- A product has been reconstituted or altered
- A product was damaged because of improper handling or storage after delivery
- The customer provided an incorrect shipping address
- The product has been used in a manner inconsistent with its labeling or intended research purpose
Nothing in this policy limits rights or remedies available to consumers that cannot legally be waived.
Research Use Only
All WYZ Labs products are sold strictly for legitimate laboratory and research purposes only.
Products are not intended for human or veterinary use.
Refunds will not be approved based upon use of a product in a manner inconsistent with its labeling, stated intended purpose, or applicable product instructions.
Contact Us
For returns, refunds, replacements, or order assistance:
WYZ Labs
Email: support@wyzlabs.com
Website: www.wyzlabs.com